Terms of service

Terms of Service

Last Updated: April 8, 2026

  1. Overview
    This website is operated by Illusion Goods Company. Throughout the site, the terms “we”, “us” and “our” refer to Illusion Goods Company. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.

  2. Online Store Terms
    By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction.

  3. Product Freshness & Accuracy
    Illusion Goods Company specializes in premium coffee and tea.

  • Subjectivity: You acknowledge that flavor profiles and tasting notes (e.g., "notes of citrus or chocolate") are subjective and may vary based on brewing methods, water quality, and equipment.

  • Seasonality: Since coffee and tea are agricultural products, we reserve the right to change origins or blends based on seasonal availability without prior notice.

  1. Health & Allergen Disclosure

  • Allergens: Our coffee and tea are processed in facilities that may also handle nuts, soy, and dairy. If you have a severe allergy, please contact us before purchasing.

  • Caffeine: You are responsible for monitoring your own caffeine intake. Illusion Goods Company is not liable for adverse reactions related to caffeine sensitivity.

  1. Shipping & Perishables

  • Address Accuracy: We are not responsible for spoiled or lost products resulting from incorrect shipping addresses provided at checkout.

  • Weather & Transit: While we package our goods to maintain freshness, we are not liable for quality degradation caused by extreme weather conditions or carrier delays once the package has left our facility.

  1. Returns & Refund Policy
    Due to the perishable nature of food and beverage products, Illusion Goods Company cannot accept returns on coffee beans or tea leaves once they have been shipped.

  • Damage/Errors: If your order arrives damaged or you received the wrong item, you must notify us at orders@illusiongc.com within 48 hours of delivery. Please include your order number and photos of the packaging.

  1. Subscriptions
    If you sign up for an Illusion Goods Company subscription, you authorize us to charge your payment method on a recurring basis. You may cancel or pause your subscription at any time through your account portal, provided the request is made before the scheduled billing date.

  2. Limitation of Liability
    In no case shall Illusion Goods Company, our directors, or employees be liable for any injury, loss, or claim arising from your use of any of our products.

  3. Governing Law
    These Terms of Service shall be governed by and construed in accordance with the laws of the jurisdiction in which Illusion Goods Company operates.